The hotel offers amenities for your comfortable stay and unforgettable experiences
Handy Parking Perk
“Although there was a small extra charge for parking, having my windshield cleaned was a pleasant surprise that made it all worthwhile.” view full review
Cozy Fireplace
“The room featured a gas fireplace that added a cozy ambiance, making it an inviting retreat after a day of exploring.” view full review
Spacious Bathroom
“The bathroom was impressively spacious, with separate areas for the toilet and shower, which enhanced my comfort during the stay.” view full review
Accessible Amenities
“The hotel offered a designated handicap parking spot, ensuring easy access for all guests, which I appreciated during my stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Canoeing
Skiing
Hiking
Horseback riding
Cycling
Golf course
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Live entertainment
Sauna
Jacuzzi
Room features
Air conditioning
Heating
Tea and coffee facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
459 Banff Avenue,
Banff,
Canada,
T1L 1B4,
Alberta
Map view
street view
459 Banff Avenue,
Banff,
Canada,
T1L 1B4,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
1.2
km
Museum
Cave and Basin National Historic Site
2.3
km
Museum
Buffalo Nations Luxton Museum
1.6
km
24km (15 miles) north of Banff
Lake Minnewanka
1.4
km
Museum
Banff Park Museum National Historic Site
1.8
km
Gallery
Canada House Art Gallery
1.1
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
1.8
km
Little Beehive
890 m
Church
St. Paul's Presbyterian Church
700 m
317 Banff Ave
Canadian Ski Museum West
700 m
405 Spray Ave
Fairmont Banff Springs
2.1
km
Museum
The Historic Luxton Home Museum
780 m
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
850 m
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.3
km
Gallery
Willock & Sax Gallery
900 m
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
620 m
Buffalo St
Surprise Corner
1.3
km
Waterfall
Bow Falls
2.3
km
Gallery
All In The Wild Gallery
1.1
km
Gallery
About Canada
1.1
km
Vermilion Lakes Road
Vermilion Lakes
2.2
km
Johnson Lake Road
Johnson Lake
950 m
Bourgeau Lake
950 m
Garden
Cascade of Time Garden
1.5
km
Public Building
Parks Administration Building
1.4
km
Shopping Area
Cascade Shops
660 m
Improvement District No. 9
Tunnel Mountain Trail
1.6
km
Nearby
Banff Avenue
Banff Avenue
550 m
Church
Banff Park Church
220 m
Whiskey Creek
290 m
Restaurants
Carlito's Pizzaria
140 m
501 Banff Ave
The Keg Steakhouse + Bar
280 m
521 Banff Ave.
Patrinos Banff
470 m
537 Banff Ave Inside the Rundlestone Lodge
Meatball Pizza and Pasta
530 m
337 Banff Ave. In the Ptarmigan Inn
Farm and Fire
560 m
333 Banff Avenue
Japanese Restaurant Miki
660 m
600 Banff Ave
Upper Hot Springs Restaurant
710 m
Mountain Rd
Earls
760 m
229 Banff Ave.
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
pricey dining
dated rooms
7.6/10
Very good
Rooms
7.9
Location
8.1
Service
8.7
Dining
6.4
Guest reviews
7.6/10
based on 12 reviews
8.3
8.3/10 based on 1306 reviews
Darren
United Kingdom,
January
2024
8.4/10
I had a cozy and comfortable stay at the hotel. The rooms felt a bit dated but were spacious and had a warm fireplace for those cold nights. The service was exceptional, with the staff being courteous and helpful. The location was relaxing, away from noise but close enough to walk to downtown easily. The dining options were good but a bit pricey. Overall, a pleasant experience with great comfort and service.
Rooms
8.0
The room was large and cozy, with a very comfortable bed and pillows. The fireplace added a nice touch.
Service
9.0
The staff was super courteous and helpful, going above and beyond to accommodate our requests.
Location
9.0
The location was perfect, a short walk into Banff but away from noise, making the stay extremely relaxing.
Dining
7.0
The dining was good, with large portions, but a little on the expensive side.
Facilities
9.0
The hotel had excellent facilities with everything needed for a comfortable stay.
friendly staff
pricey dining
Arthur
United Kingdom,
January
2024
7.4/10
The hotel offers well-appointed rooms that were smaller in size with a disappointing view initially. The service from the staff was incredibly friendly and approachable. The location, while good and near downtown, had occasional disturbances from rowdy guests. The dining options were decent but nothing exceptional, and the availability of room alterations was appreciated.
Rooms
7.0
The rooms were initially smaller in size and with a pathetic view, but obviously well maintained. The bathroom was well-appointed.
Service
9.0
The staff throughout the hotel, from the front desk to valet attendants, were very friendly and knowledgable.
Location
8.0
The location was good, within a 10-minute walk to downtown with easy access to shops and restaurants, though sometimes disturbed by rowdy guests.
Dining
6.0
The dining options were satisfactory, with friendly serving staff, but nothing special.
Facilities
7.0
The facilities were decent, with the ability to alter the room layout being a plus point.
Patrick
United Kingdom,
December
2023
7.8/10
The hotel is slightly removed from the busy downtown but still walkable. The rooms felt a bit dated but were suitable for Christmas parties. The service was exceptional, especially Jacob the concierge. The location is close to shopping and convenience stores on Banff Avenue. Dining experience had available options to purchase in the restaurant. Overall, the hotel offers a mixed experience with some areas for improvement.
Rooms
7.0
The rooms, although slightly dated, were suitable for Christmas parties.
Service
9.0
The service was exceptional, especially Jacob the concierge, even though there were communication issues about the room timing.
Location
8.0
The location on Banff Avenue is convenient for those wishing to experience the area.
Dining
7.0
The dining experience provided options available for purchase in the restaurant.
Facilities
8.0
The hotel offers standard facilities with no notable issues.
Convenient location
Dated rooms
Christopher
United Kingdom,
November
2023
7.4/10
Our stay at the hotel was delightful overall. The rooms were very traditional but had plenty of space for our family of four. We loved having a door opening out onto a courtyard and the cozy fireplace room. However, the price was a bit on the higher side for what was offered.
Rooms
8.0
The rooms were very traditional but had plenty of room for our family of four. We appreciated the door opening out onto a courtyard and the cozy fireplace room.
Service
9.0
The staff was incredibly friendly and accommodating, which really added to the enjoyment of our stay.
Location
7.0
The location was very nice, although at times it was disrupted by loud and poorly mannered guests. It's good with a short walk to the town center, but not that close to the main street for those who prefer walking.
Dining
6.0
The dining options were okay, with plenty of choices, but nothing exceptional. The serving staff were very friendly and chatty. However, the cost was quite high for what was offered and the dining was only available until 10am.
Facilities
7.0
Neil
United Kingdom,
November
2023
6.8/10
Upon checking in, I noticed some coffee rings on the window sill, which was a bit off-putting. The rooms are a bit dated and dark, and the absence of microwaves could be inconvenient, especially for families. On the bright side, the room was quiet, comfortable, very clean, and boasted a lovely big bathroom.
Rooms
8.0
The rooms were quiet, comfortable, very clean, and had a nice big bathroom despite the initial coffee rings.
Service
7.0
The service was super helpful, and it felt like the staff knew everyone in Banff, including their dogs' names. Although they mixed up our order, they were still nice, and the atmosphere was friendly and accommodating.
Location
6.0
The location was good, just a short walk into Banff. The setting felt like my own private hot springs, but it was a bit full of kids, which didn't create a very relaxing ambiance.
Dining
6.0
The dining was good with plenty of choices, but it was not exceptional, considering the cost. The home-made jams were a nice touch.
Facilities
7.0
clean
dated rooms
Howard
United States,
November
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms, although not ready on time, were ultimately clean and comfortable, featuring double beds and a functioning fireplace. The service, especially from Kylie and Michael, was outstanding despite some initial hiccups. The location was excellent, offering a peaceful stay away from downtown but within easy reach. However, the dining experience was a letdown, lacking variety and pricing above the value received.
Rooms
8.0
The rooms were clean and comfortable, although mine wasn't ready initially. The double beds and working fireplace added a cozy touch.
Service
9.0
The service, particularly from Kylie and Michael, was outstanding, going above and beyond despite some mishaps.
Location
9.0
The hotel is excellently located, offering a peaceful setting just a short walk from downtown Banff with helpful and friendly staff.
Dining
5.0
The dining experience left much to be desired; the options were limited and overpriced, especially considering what was received.
Facilities
Kevin
United States,
October
2023
7.2/10
My stay at the hotel was quite pleasant overall. The rooms, while not overly fancy, were comfortable and clean. However, our room wasn't ready upon our 4 pm arrival, and it got a bit cold. The service was excellent with very friendly and accommodating staff, although there were some communication issues regarding room readiness. The location was good, walking distance to Banff center, but there were noisy guests at times. The dining experience was average with room for improvement in the menu variety. Despite some downsides, I enjoyed the facilities during my stay.
Rooms
7.0
The rooms were comfortable and clean, though not too fancy. Ours wasn't ready at 4 pm and got cold.
Service
8.0
The staff were very friendly and accommodating but had some communication issues about room readiness.
Location
8.0
The location was good, walking distance to Banff center, but occasional noise disturbances from other guests.
Dining
6.0
The dining experience needed a better menu for dinner, lacking variety for the price.
Facilities
7.0
The facilities were satisfactory during my stay.
Bill
United States,
September
2023
8.4/10
My stay at the hotel was absolutely wonderful! The rooms were spacious, comfortable, and impeccably clean. The staff was incredibly friendly and helpful, making my visit even more enjoyable. The location was fantastic, just a short walk from shops and restaurants. Although the dining was not exceptional, the overall experience was superb.
Rooms
9.0
I couldn't have asked for a better room. It was spacious, comfortable, and always spotless.
Service
9.0
The staff was friendly and went above and beyond to ensure I had a pleasant stay.
Location
9.0
The location was excellent, close to shops and restaurants, making it convenient for exploring the area.
Dining
7.0
While the dining was not particularly outstanding, it was satisfactory for my needs.
Facilities
8.0
The hotel offered a variety of amenities and services to enhance my stay.
George
United Kingdom,
August
2023
8.4/10
The hotel had the nicest rooms during our stay, and the bell person at the start was informative about the hotel. The rooms were clean and comfortable, featuring two double beds and a functioning imitation wood fireplace. The larger room with a combined bedroom/sitting area and fireplace was lovely. The overall service was outstanding, with Kylie and Michael always being helpful and smiling. The location was excellent, just a leisurely 10-minute walk to shops and restaurants in downtown Banff. The dining options were a bit pricey but of good quality. The hotel facilities were great, making the stay comfortable and convenient.
Rooms
9.0
The rooms were clean and comfortable with lovely fireplaces.
Service
9.0
The service, especially from Kylie and Michael, was outstanding.
Location
9.0
The location was excellent, just a leisurely 10-minute walk to downtown Banff.
Dining
7.0
The dining options were a bit pricey but offered good quality.
Facilities
8.0
The hotel facilities were great, providing a comfortable stay.
John
United Kingdom,
July
2023
8.2/10
The hotel offers spacious and quiet rooms that are obviously well maintained, though the price did not include parking or meals. The service provided was incredible and accommodating, exceeding UK standards. The location is excellent, a leisurely 10-minute walk to shops and restaurants, marred only by occasional disturbances. The dining experience, although reasonably priced, lacked variety in the food options. The facilities were well-appointed and modern, creating a comfortable stay overall.
Rooms
9.0
The spacious and quiet rooms were well appointed and obviously well maintained, including the bathroom.
Service
9.0
The service was incredible and accommodating, with friendly and knowledgeable staff.
Location
8.0
The location was excellent, a leisurely 10-minute walk to shops and restaurants, with friendly and helpful staff, though occasionally noisy and disruptive.
Dining
7.0
The dining experience offered reasonably priced options, though lacking variety in the food selection.
Facilities
8.0
The facilities were modern and well-appointed, providing a comfortable stay.
Karen
United Kingdom,
April
2023
8.0/10
The hotel had lovely rooms, especially after a day of skiing, and the bell person at the start of our stay provided great advice about the place and hotel. The rooms were huge, comfortable, but had some issues with heating. The hotel offers good value for money.
Rooms
8.0
The rooms were huge and comfortable
Service
9.0
The staff always smiled and said hi when we walked by. They were very helpful in making reservations for sightseeing and even offered to cover the parking fee for me. Additionally, they surprised us with a 1/2 bottle of Champagne & Truffles in our room, which was a nice touch.
Location
9.0
The location is fantastic, within walking distance from the main street with restaurants, pubs, and clubs. It's not right in downtown Banff, so it's away from noise and congestion but close enough to walk there easily in about 10 or 15 minutes. The only slight drawback was the 1970's elevator music you hear every time you walk in; maybe it's time for an upgrade.
Dining
7.0
The dining experience, particularly in the restaurant, was good, but the availability was limited until 10 am, prompting us to go off-property for our meal. The price was around $30 for 2 people each morning. The Irish soda bread by the fireplace was a nice touch.
Facilities
7.0
The facilities were satisfactory, offering standard services like room service, dry cleaning, housekeeping, laundry, valet parking, and a welcome drink. However, an upgrade in amenities could enhance the overall experience.
Bill
United Kingdom,
April
2023
7.0/10
The hotel's location is convenient, close to shopping and restaurants. While the rooms were comfortable, the lack of proper lighting made the stay somewhat stuffy. The friendly service was a highlight, but the dining experience didn't meet expectations.
Rooms
7.0
The room had dark brown pretentious furniture and inadequate lighting, but the bed was comfy and had all the essentials.
Service
8.0
The staff was very friendly and accommodating, although the unnecessary bed change was a bit inconvenient.
Location
7.0
The hotel's location is okay, about a 10-15 minute walk to the center, close to shopping, gas stations, and convenience stores.
Dining
6.0
The dining experience was okay with lots of choices but nothing special. Friendly serving staff made the experience more pleasant.
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